Privacy Policy in line with GDPR

What is the purpose of a Privacy Policy?

My website provides you with information regarding the services I have to offer and the ability to book a service; as well as to make enquiries and request information about our services. In order for me to provide you with the website, booking facilities, information and my services I may need to collect personal information about you.

I want you to use my website, facilities and services safe in the knowledge that any personal information you give me is held in accordance with the law.

I have written this Privacy Policy to tell you:

What personal information I collect about you when you use the Website or engage with me in any other way
How I use your personal information
Who I may share your personal information with
Any transfer of personal information outside of the EEA
How long I keep your personal information
What I do to protect your personal information
What choices you have in relation to your personal information

This website is owned by www.wix.com and published by Kim Hutchinson owner of Arty Artisans

If you have any comments or queries about this website or the use of your data, please contact dataatartyartisans@hotmail.com. Arty Artisans is registered as a sole trader company which means that my services delivered by me.

I last updated this Privacy Statement on 19th May 2018 in line with GDPR.

Personal Information I collect about you

What information I collect about you

I may collect the following information about you:

your name and address
your contact details including email address and telephone number
what kind of services you are interested in
other information to allow me to plan and prepare appropriate lessons and workshops you and/or your child are attending (e.g. names and ages of children)
your payment details
details about services I have provided to you in the past
Your wishes with regard to permission to photographs yourself, child and work for publicity purposes as stated in the ‘photography permission form’ you have signed and dated.

I collect information about you in two different categories:

Identifiable information – this is information that allows me to identify you such as your name and email address, telephone number etc
Anonymous information – I may collect information that does not personally identify you but categories you into a group or sector (e.g. age, marital status, lifestyle) and I can use this information to tailor my services more accurately.

Personal Information you give me

I may collect personal information about you when you:

Fill in an enquiry form on the website
Request information
Contact me by email, Social media or post
Contact me by telephone
Purchase services from me
Fill in a register form, contact from and photography permission form at one of my events

Personal Information I collect automatically

When you visit my website or use my services, I may collect certain information automatically such as:

Your IP address (the name your computer used to identify itself to you)
How you found my website
The number of times you visited my website
The pages that you visit
The products and services that interested you
Your social media name and profile details if you have contacted me via social media.

How I use your Personal Information

To provide my website, process your request for information or your request for services, I may use your information in the following ways:

to provide you with the services you have asked for
to send you additional information if you have agreed to this
to contact you about a request you may have made
to process your booking
to process your payment
to fulfil any contracts you have entered into with me
to tell you about changes to my services or website
to help me develop the website and make it better for all users
to get your feedback on my website and services
to administer my website (such as troubleshooting, data analysis, research)
to keep my website safe and secure
to provide you with occasional information about new or special services

My legal basis for using your information

The law only allows me to use your personal information in certain limited circumstances. I have listed these below and what information they allow me to process.

1.) Where you have consented to us using your personal information

When you submit information to me on my website, I will process that information in order to comply with your request for further information. I will also provide you with additional information if you have requested it.

2.) Where I need to perform the contract I have entered into with you

Examples of how I may use your information in order to comply with a contract that we have entered into with you:

to provide the services you have requested

3.) Where it is necessary for my legitimate interests

I may provide you with marketing information about my own services similar to those that you have purchased or enquired about (unless you tell me to stop) and in any event only for a reasonable time period, usually 6 months or a year in case of birthdays.

4.) Where I need to comply with a legal obligation

An example of how I may use your information to fulfil a legal obligation:

Keeping records for VAT purposes.

My Marketing

I may provide you with information about services, special offers, and other news where I feel these may interest you. I may use your information for market research and analysis including profiling so that I can ensure that I tailor my offers to your likes and needs.

Depending on what contact information you have given to me, I may contact you by email, Social media or post.

You can opt out of such marketing at any time and if you wish to do so, please email me at dataatartyartisans@hotmail.com

Sharing your Personal Information

Other third parties

I may share your information with certain other third parties including:

Our website providers who need to see your information in order to keep our website up and running
Analytics and search engine providers who analyse information about your use of our website and help me to tailor the my service that I offer to you and other users

I work with the following organisations:

Hotmail – (www.hotmail.com)
Microsoft Applications (www.microsoft.com)
Google Docs (https://drive.google.com )
Paypal (www.paypal.com )
Wix (https://www.wix.com/)

Legal Requirements and Law Enforcement

I may also disclose your personal information to third parties:

if I sell my business in which case the personal information that I hold will be part of the transferred assets
if I am are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction

Third Party Privacy Policies

My website may contain links to websites owned by other organisations. If you follow a link to another website, such websites will have its own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as I cannot accept responsibility for any other website.

Where I store your Personal Information

Storage of Personal Information

I am committed to ensuring that I have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to me is stored on my secure servers and in a folder which is kept in a secure locked cabinet.

Retention of information

I only hold your personal information for as long as necessary for the purposes for which I collected your information.

I have a retention policy which lays down timescales for the retention of information.

Customer data retention periods can be found below:

Type of Document Type of Details Retention Period

Marketing Data Name and contact details of people expressing interest in a services. Up to 6 months from last contact or

unsubscribe received.

Order Data Name and contact details of all customers including emails,

addresses and payment information 7 Years after last order.

Emails & Social Media

If you chose to send me information via email or via social media, I cannot guarantee the security of such information until it is delivered to me.

Your rights

Access to information

You have the right to access information that I hold about you. If you wish to receive a copy of the information that I hold, please contact at dataatartyartisans@hotmail.com

Changing or deleting your information

You can ask me at any time to change, amend or delete the information that I hold about you or ask me not to contact you with any further marketing information. You can also ask me to restrict the information that I process about you.

You can request that I change, amend and/or delete your information or restrict my processing by emailing us at dataatartyartisans@hotmail.com

Right to prevent Automated decision making

You have a right to ask me to stop any automated decision making. I do not intentionally carry out such activities, but if you do have any questions or concerns I would be happy to discuss them with you and you can contact me at dataatartyartisans@hotmail.com

Transferring Personal Information

You have the right to request that your personal information is transferred by me to another organisation (this is called “data portability”). Please contact us at dataatartyartisans@hotmail.com with the details of what you would like me to do and I will try my best to comply with your request. It may not be technically feasible, but I will work with you to try and find a solution.

Complaints

If you make a request to me under this Privacy Policy and you are unhappy with the response you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Website: www.ico.org.uk

Telephone: 03031231113

Address:          Information Commissioners Office
                        Wycliffe House
                        Water Lane
                        Wilmslow
                        Cheshire
                        SK9 5AF

Changes to my Privacy Policy

I review my Privacy Policy on a frequent basis to check that it accurately reflects how I deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

How to Contact me

I welcome questions, comments and requests regarding this Privacy Policy which can be sent to dataatartyartisans@hotmail.com